Frequently Asked Truck and Van Hire Questions

Got a questions? We're here to answer! If you don't see your question here, drop us a line on our Contact page.

Handy requires a full valid NZ, International or approved overseas driver’s licence to rent a vehicle. A full Car Drivers Licence is all that is required for most Handy vehicles

Driving a truck can be quite different to driving a car, but only in the sense its slightly bigger and heavier, all of the other features within our late model trucks are just like driving a car.

Yes ALL of our vehicles including all sizes of trucks and all sizes of vans are all automatic!

You are required to be at least 21 years of age on a full car license to hire Handy’s box trucks and cargo vans.

In the unlikely event you encounter an emergency, accident or breakdown: We have a 24/7 Roadside assistance serviced provided by New Zealand Roadside assistance. If the truck or van is in a safe place, call NZRA on 0508 697623 if the truck or van is blocking a road or in a dangerous place, call the emergency services on 111 right away then NZRA.

Simply call us in advance and we’ll make every effort to accommodate your needs, however we cannot always guarantee your preferred vehicle or date will be available.

Yes. This insurance is included in the cost of the hire. Vehicles are covered by full comprehensive insurance with an excess payable. This excess may be reduced with an additional payment. The only things we do not cover are overhead damage, refueling with the wrong fuel and immersion in water. The full cost of repair applies for these three things.

No we do not provide insurance to cover damage or loss of your items, this is something you need to organise yourself.

You can purchase a variety of packing supplies from some Handy locations at reasonable prices, we have multiple sizes of boxes, tape, bubble wrap and other packaging products.

We recommend going to visit our helpful blog at http://handy.co.nz/help and seek out our guides on there, they are a lot more robust and information filled than we can do in an FAQ.

We have a range of Vans and Trucks that can accommodate most large or unusual items, do give us a call on 0800 47 48 49 if you have a very strange item and we can figure out the best way to move it!

We can provide you a tarp if you have anything particularly muddy or mucky, please let us know at point of booking so we can accommodate you.

Yes all of our  North Island locations are WINZ/MSD suppliers, we can provide you with a quote. However you are required to have a $500 bond and pay for a $0 excess. Click here to read our blog about WINZ bookings. Its best to give us a call to get a quote for WINZ/MSD. If you do not tell us its a quote for WINZ we will not be able to provide the booking for you. Unfortunately we do not provide WINZ quotes for our South Island locations.

Yes! All of our trucks are fitted with ferry hooks and can go on both the Bluebridge and Interislander ferries, please see our blog about travelling on the ferries with Handy Vehicles.

It depends what size of truck you are taking, we do have a useful vehicle size guide for trucks here and for vans here.

First of all it’s a good idea to decide what vehicle you need, you can call our team on 0800 47 48 49 for advice or check out our vehicle size guides. After this you get a quote for your required date, if you are happy you book it in. Move on the day, drop the truck off and enjoy your new place!

Yes, all of our categories of trucks have the option of coming with a hydraulic lifter. This is however subject to availability.

Yes. Diesel road user charges are included with our hires. Each vehicle has a KM cost which covers the cost of RUC’s on your mission.

It depends on the load, how hard it’s driven and the speed you are driving at. But in general you will get between 500 and 600km per tank, which is on average a 100 litre tank.

It depends on the load, how hard it’s driven and the speed you are driving at. But in general you will get 400 to 500kms per tank on the petrol vans. The tanks on average are 50 litres.

Yes, it is significantly cheaper than hiring movers, this is because you are doing the moving and driving yourself.

Both options are good depending on your budget, however a mix of the two can be a good balance between price and effort. You get the movers to move your big things and hire a small truck or van to move your more expensive or valuable items.

Rental vehicle insurance excess is the liability that you have when renting a vehicle and it gets damaged. Handy Rentals offer a $3000 excess included in the hire rate but can be reduced to $500 for $35/day or to $0 for $60 per day. Essentially what this means is: it is the maximum amount of money you have to pay if you damage the vehicle or have an accident.

Yes we do offer rates for business, please reach out to us via our contact form to get in touch regarding getting setup with business rates.

Yes! If you need a vehicle for a week or more we can look at one of our options, Weekly Rental, EasyFleet or EasyFleet+ reach out to the team to ask.